AI · Case Study 04/09
WhatsApp AI Healthcare CRM
An AI-enabled CRM where leads and patients talk to a clinic on WhatsApp. An LLM detects intent, answers from a reusable knowledge base, and hands complex cases to staff, all tracked on role-based dashboards.
My roleBuilt the AI layer, knowledge base and dashboards
ClientConfidential · walkthrough available on a call
InboxLeadsKnowledgeAgentsReports
Conversations
New leads57
AI-answered81%
Handovers9
Patient chat
Illustrative interface with sample data; a project walkthrough is available on request.
InboxLeadsKnowledgeAgentsReports
Conversations
New leads57
AI-answered81%
Handovers9
Patient chat
InboxLeadsKnowledgeAgentsReports
Lead pipeline
+91 98•• 21Intent: appointmentAI
+91 90•• 07Intent: pricingAI
+91 99•• 64Complex caseAgent
+91 87•• 30BookedWon
Patient chat
What I Built
- LLM intent detection on WhatsApp messages
- Reusable knowledge-base answers
- Human handover for complex cases
- Lead and patient pipeline
- Operational dashboards with RBAC
Why It Matters
Clinics answer every enquiry instantly, day or night, without losing the human touch.